Privacy Policy

We collect information necessary to provide our multifaceted services effectively: - **Personal Identification Details:** Name, email address, contact telephone/mobile number, company name, designation, and physical address. - **Business & Financial Information:** GSTIN, PAN, business registration certificates, bank account details, and merchant KYC documents for payment gateway and fuel credit services. - **Transaction & Payment Data (RI Pay):** Transaction IDs, payment amounts, timestamp, UPI IDs, payment mode, and settlement records (Note: Card numbers are processed via certified PCI-DSS compliant banking channels and never stored as plain text). - **Fleet & Energy Usage Telemetry:** Fuel dispensing logs, vehicle numbers, driver IDs, fuel volume, station locations, and RFID/Fleet card transaction timestamps. - **Technical & Browsing Data:** IP addresses, browser types, operating systems, referring URLs, device identifiers, and site usage analytics collected via cookies.

Your information is utilized for legitimate business purposes including: - Delivering, provisioning, and customizing software applications, cloud systems, and dashboards. - Facilitating seamless payment processing, merchant settlement, refunds, and chargeback management via RI Pay. - Managing fuel distribution logistics, fleet card transactions, and mini fuel pump operational monitoring. - Verifying identities, conducting merchant onboarding risk assessments, and complying with anti-money laundering (AML) and RBI regulations. - Providing round-the-clock technical support, system maintenance, and responding to inquiries. - Sending transactional updates, invoices, security alerts, and service announcements.

We respect your privacy and do not sell, rent, or trade your personal information. Information is only shared under strictly controlled conditions: - **Banking & Payment Partners:** With partner banks, NPCI, card networks, and payment aggregators strictly to execute financial transactions and compliance audits. - **Service Providers & Cloud Hosts:** With trusted infrastructure partners (cloud servers, SMS gateways, database hosts) operating under strict non-disclosure agreements (NDAs). - **Legal & Regulatory Obligations:** When mandated by applicable Indian laws, judicial orders, law enforcement requests, or regulatory bodies (e.g., RBI, GST departments). - **Corporate Restructuring:** In the event of a merger, acquisition, or asset transfer, where the acquiring entity will be bound by this Privacy Policy.

We implement enterprise-grade security measures to safeguard your information: - 256-bit SSL/TLS encryption for all data in transit across web portals and APIs. - Multi-factor authentication (MFA) and role-based access control (RBAC) for internal systems. - Regular vulnerability assessments, penetration tests, and automated threat monitoring. - Strict data backup and disaster recovery protocols to prevent data loss.

Our digital platforms use essential, functional, and analytical cookies to improve session handling, remember user preferences, and analyze website performance. You have the ability to accept or decline cookies through your browser settings, though declining certain cookies may limit some interactive features.

Users have the right to request access to their stored personal data, request correction of inaccurate details, or withdraw consent for non-essential communication. We retain transaction and KYC records for the duration mandated by applicable statutory and financial regulations in India.

In accordance with the Information Technology Act 2000 and rules made thereunder, for any queries, grievances, or privacy-related requests, please contact our Grievance Officer: - **Company:** Riddhess Infotech & Agro Pvt. Ltd. - **Office Address:** Prafullanagar, Habra, North 24 Parganas, West Bengal – 743268 - **Phone:** 03216-313906 | **WhatsApp:** +91 7047558229 - **Email:** privacy@riddhess.com / info@riddhess.com